Anatomy of a viral video (and why you might be getting rick-rolled soon)
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Imma let you finish. |
It seems like the web has become faceless in many senses when it comes to engaging with customers and users. While, it is great to see new customer service startups like ZenDesk, UserVoice and GetSatisfaction gaining traction - sometimes it feels like you're hearing from a robot.
Jaiku posting would be awesome =)
preg_match_all("%[a-zA-Z0-9_.-]+@[a-zA-Z0-9-]+\.[a-zA-Z]{2,4}+%", $page, $matches);
SELECT SQL_NO_CACHE * FROM TABLE
or
RESET QUERY CACHE
Download and Install the Glims plugin
Once installed, open the Safari Preferences and under the Glims tab, click on "Search Engines." Then, click the "Add" button to add a new search engine.
In the pop-up box provided, you'll need to fill in the following info:
Name: Bing
Type: Search Engine
URL: http://www.bing.com/search?q=#query#
Click "Set" when you're done and close the window. Finally, select "Bing" in the browser window search box in order to make it your default engine.
[Via ReadWriteWeb - http://www.readwriteweb.com/archives/how_to_make_bing_your_default_search_engine.php]
By ROMY VARGHESE and MICHAEL ANEIRO
A key measure of risk reached its lowest level since last fall as investors snapped up the biggest junk-bond issue of the year, further signs companies can now borrow to meet their cash needs but still have to pay above-normal rates.
Confidence that the economy is on the verge of recovery and optimism that bank stress-test results this week will be better than initially feared helped drive investors away from the safety of Treasury debt into corporate bonds and securities backed by consumer loans.
The cost of borrowing dollars for three months, indicated by the London interbank offered rate, fell below 1% Tuesday, signaling banks are charging one another less to borrow ahead of the test results due to be released by the U.S. on Thursday. This helped narrow the gap between risk-free borrowing at the fed-funds rate and three-month Libor to 0.77 percentage point, the lowest in about eight months.
Demand for junk bonds enticed speculative-grade companies to launch $5.5 billion of offerings. Canadian mining company Teck Resources Ltd. sold $4.23 billion of debt, the biggest junk deal since last September. Nalco Co., which provides water-treatment applications, and packaging products supplier Crown Americas, a subsidiary of Crown Holdings Inc., also launched sales.

"A few months ago, you couldn't give a bond away," said Mitch Stapley, chief fixed-income officer for Fifth Third Bank in Grand Rapids, Mich. "But now signs are coming into place that things are looking better, there becomes a scramble to get that credit exposure."
Credit markets are extending a rally that took hold in April -- tracking gains in stock markets -- as investors became more confident banks were recovering from the recent market turmoil and the housing market was showing signs of having hit a bottom. The reduction in Libor indicates liquidity is returning to the financial system, and the ability of companies to sell debt shows they can finance themselves, albeit at higher rates.
Momentum gathered in deals eligible for a federal program to boost consumer lending, and Bank of New York Mellon sold bonds without government backing.
Companies increased offerings under the Term Asset-Backed Securities Loan Facility to more than $13.5 billion. General Electric Co. sold a $1 billion credit-card-loan-backed deal and student lender Sallie Mae sold $2.59 billion of bonds.

"Junk" bonds gained 13.3% in the second quarter through Tuesday, according to the Merrill Lynch Master II High Yield Index. Leveraged loans have become more attractive as well. Based on the benchmark Standard & Poor's LCD index, leveraged loans are valued at 71.6 cents on the dollar, the highest reading since November.
Fear of missing out on the rally pushed some investors to increase their holdings of various kinds of debt, said Michael Kastner, head of fixed-income at Sterling Stamos Capital Management in New York.
"There is so much cash sitting on the sidelines," Mr. Kastner said, adding that some investors had fallen behind in performance because they had waited so long.
"They've increased allocations across the board" toward riskier assets, he said.
In addition, relatively upbeat remarks from Federal Reserve Chairman Ben Bernanke helped boost investors' appetite. Mr. Bernanke told a congressional committee Tuesday the U.S. recession appears to be losing steam, with growth likely to resume later this year on the back of firmer household spending, a bottoming housing market and an end to inventory liquidation.
But Mr. Bernanke said the recovery will probably be slower than usual, and warned the unemployment rate may stay high "for a time" as businesses remain cautious about new hiring.
Indeed, some warn the rally in credit is overdone, and the stress tests fail to adequately solve the problem of banks loaded with toxic assets.
Companies with weak credit profiles are particularly vulnerable to the economic turmoil.
"There is a looming default cycle that is yet to be reckoned with," said CreditSights' analyst Louise Purtle in a report. She added investors should brace for volatility in returns.
While high-yield risk premiums have fallen to 13.23 percentage points over Treasurys, from 17.84 percentage points at the beginning of 2009, they are still more than double where they were a year ago.
Still, the spurt in issuance of TALF-eligible deals and the subsequent increases in size of these bonds are signs investors have finally warmed up to the Fed's consumer-lending program after a lukewarm response in the first two months of operation.
J.P. Morgan Chase & Co. Chairman James Dimon said Tuesday the TALF program, which enables companies to sell bonds backed by consumer loans, appears to be helping drive down interest rates on credit cards and student loans.
Bank of New York Mellon sold $1.5 billion in five- and 10-year nonguaranteed bank bonds. The deal was a "blowout," having received over $8 billion in orders in just two hours, according to syndicate participants familiar with the deal.
Royal Bank of Scotland sold $7 billion in a two-part offering of Federal Deposit Insurance Corp.-backed bonds. The deal included three-year floating- and fixed-rate tranches.
Risk-free but low-yielding Treasurys proved unpopular, with prices dropping on most maturities. The yield on the 10-year Treasury rose to 3.2%.
Write to Romy Varghese at romy.varghese@dowjones.com and Michael Aneiro at michael.aneiro@dowjones.com
Wisdom from the entrepreneur behind one of the world's largest companies...
SAM WALTON'S 10 RULES OF SUCCESS
Rule #1
Commit to your business. Believe in it more than anything else. If you love your work, you'll be out there every day trying to do the best you can, and pretty soon everybody around will catch the passion from you - like a fever.
Rule #2
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Rule #3
Motivate your partners. Money and ownership aren't enough. Set high goals, encourage competition and then keep score. Make bets with outrageous payoffs.
Rule #4
Communicate everything you possibly can to your partners. The more they know, the more they'll understand. The more they understand, the more they'll care. Once they care, there's no stopping them. Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitors.
Rule #5
Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.
Rule #6
Celebrate your success and find humour in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails put on a costume and sing a silly song.
Rule #7
Listen to everyone in your company, and figure out ways to get them talking. The folks on the front line - the ones who actually talk to customers - are the only ones who really know what's going on out there. You'd better find out what they know.
Rule #8
Exceed your customer's expectations. If you do they'll come back over and over. Give them what they want - and a little more. Let them know you appreciate them. Make good on all your mistakes, and don't make excuses - apologize. Stand behind everything you do. 'Satisfaction guaranteed' will make all the difference.
Rule #9
Control your expenses better than your competition. This is where you can always find the competitive advantage. You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
Rule #10
Swim upstream. Go the other way. Ignore the conventional wisdom. If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction.
Kinkos (now FedEx Office) is probably the worst service-oriented company out there. I wonder if they realize how many things are just wrong about their culture, employee satisfaction and customer satisfaction.
The general consensus among customers seems to be that they are feeling ripped off, getting poor work, using sub-par technology, things take too long and the people are miserable and unfriendly. I'm sure there are millions of exceptions to this, but these are general complaints that are found across the twitterverse - not just one single Kinkos, which leads me to think this is a problem underlying the whole of Kinkos. From my own personal experience with Kinkos - I can basically echo all of these complaints also...
Here are a few tweets I came across while searching the term "kinkos" on Twitter... (Warning: overwhelming negative comments... I wonder if they even use social media?):
"Kinkos charges .59/color copy behind counter or .99/color copy to do it yourself. Huh? And not so friendly about it. Even in this economy..." @scottbelsky
"Omg I hate the print shop. Sitting at kinkos now, trying to guess how many things this person is going to mess up." @Addicted2Shoes
"Will never print anything at Kinkos again. Workers there have loose screws." @GinaSpot
"Kinkos tried to charge me $8 just to Scan a document and put it on my own flash-drive. I will never go to Kinkos again."@JamesCalitri
"i hate kinkos!"@trnyc
"Damn you Kinkos!"@napkintheory
"At kinkos hating my life."@SaraNunez
"Fuck you Kinkos and your overpriced prints. Cost me $10 just to print 5 pages. :("@Kichara
"At kinkos. Placing the same order as 1 month ago and it's mysteriously $200 more??? Ummmmmm don't think so"@cjcutts
"Eric Stole four pens from kinkos after getting ripped off. Now Going to In-n-Out."@erinkerr
"kinkos fucked up my passport photos. i had to get new ones taken at the passport office. give me my 13 dollars back, you jerks."@djjessicawho
"can't believe the "I hate Kinkos" Facebook group only has 32 members. Make that 33."@FloydianSlip
"*you know you've autofailed at life when you work at kinkos."@moatism
"Everyone at kinkos hates their lives!"@cameronkepford
"kinkos computer automatically formatted my flash drive. Good thing I had everything backed up. Now to reformat it again..."@Stillwellmedia
"The 24.hr Kinkos on cambridge st is pissing me off so bad right now. Does nothing work here?? NOTHING."@abcMonica
"I hate automated 800 numbers. FedEx your system sucks! I just want a phone number for Kinkos."@Aaron3k
"I told myself no more printing at kinkos and guess where I was just at ugh"@maravon
"Waiting for a piece of garbage computer at Kinkos to reboot some time today."@james_frinzi
"I really hate Kinkos. I was stuck there today for 2 hours, and all I needed was 10 color copies!"@sarahaze
"I really hate fedex kinkos with a passion. Super slow and bad customer service."@helvetikat
"Why are kinkos employees so unhelpful?"@annabeaubana
"I just almost killed the woman at Kinkos...she is very lucky to be alive...word of advice, don't work in customer service if you don't want to answer questions!"@STYLEmePR
"I hate kinkos. The meanest women I've ever met work there, and my prints look awful. Never going back If i can help it."@MarleeAnn
"kinkos makes me want to kill myself."@Degueulasse
"At Kinkos. You can almost smell the dispair in here."@stevepearman
"the guy at kinkos is an asshole."@supmelanie
Ben & Jerry's takes consumer suggestions in creating new ice cream flavors and they receive over 1 million suggestions from customers per year.
Cherry Garcia, Chunky Monkey and Chubby Hubby are three flavors that were submitted by customers. In fact, Cherry Garcia is Ben & Jerry's best selling ice cream in the pint size...
There should be a site that allows for customers to crowdsource ideas in effectively. Some type of hybrid between GetSatisfaction, Dell IdeaStorm and Kluster I think. Just a suggestion =)